Eduardo Geek

ABOUT ME

Name
Eduardo Goulart Luders

Email
eduardo.geek@gmail.com

Address
Florianópolis, Santa Catarina - Brazil

Nationality
Brazilian

Social Profiles

Languages

Portuguese - Native
English - Intermediary
Spanish - Basic
France - Basic
Italian - Basic

Signs Languages

LIBRAS - Língua de Sinais Brasileira (Brazilian Sign Language) - Native
LSE - Lengua de signos española (Spanish Sign Language) - Basic
ASL - American Sign Language - Basic
BSL - British Sign Language - Basic
IS - International Sign Language - Basic

CAREER PROFILE

I have over 11 years of experience in the area of Information Technology.
Career developed in the area of Information Technology, with extensive experience in administration and execution of Help Desk, Service Desk and On-Site Support team, project management, implementation, monitoring, networks, servers, telecommunications, data center, maintenance and implementation. of infrastructure improvements in internal and external companies.

Responsible for IT purchases and services (contract), negotiating with suppliers and achieving significant cost savings through procurement planning.
Responsible for IT warehouse for inventory control, inventory and organization.
Responsible for inventory and software license control, vendor contracts, contract renewal, lease and purchase of software and hardware as IT governance.
Responsible for cost center prorating and reporting to all directors and president.
Responsible for monitoring, backup, server, telecommunication and electricity 24x7.
Responsible for routines in the area of technical support and infrastructure (desktop, switch, server, notebook, CCTV, network, link, monitoring, data center, security).
Respect company norms, policies, information security, ethical behavior and procedures, follow strategic planning and quality standards for customer satisfaction.
Management and Administration of Hardware Infrastructure, Software, Printers, Servers, OutSourcing and Projects.
Management by the company's support area tasks within the agreed SLA, meeting internal demands of internal and external employees and reporting any problem or emergencies to its coordinator and manager.
Project Management of Information Technology, Hardware, Software, Server, Telecommunication, Data Center Infrastructure.
People Management (IT Team, Help Desk, Service Desk and Deployment) / Team Building.
Optimization of IT support work, performing activity planning, documentation, specification, definition and implementation of procedures, optimizing routines, reducing time loss and ensuring quality and agility in the area processes.
Acting in support routines, infrastructure, documentation, assessment, monitoring, networks, servers and projects.
Preparation of documentation, assessment, report, procedure.
Development by internal and external web system.
Ability to work in a team, good relationship at all hierarchical levels, good communication, expression, group work, good team spirit, ethics, attitude, conflict management, negotiator, motivator and researcher of corporate solutions.
Excellent systemic and organizational, Determined, Capacity of motivation and organization, creativity, flexibility, focus, concentration, self-learning, dedication, dynamism, spontaneity, leadership, persistence, flexibility, proactivity.

My goals are increasing interest in knowledge, experience, projects, improvement, research, innovation, creativity and studies in the area of Information Technology and new technologies, especially in the areas of infrastructure, design and support.
Ease of adaptation, learning, self-learning to learn, perfect, research and study new technologies to have extensive experience.
Willingness to work and grow together with the company.

I have availability for trips all over Brazil and abroad and housing abroad.
Full availability for interviews and immediate start.

EDUCATION

Bachelor of Information Systems
4 years - 1999 - 2002
Faculdade IPEP - Instituto Paulista de Ensino e Pesquisa
IPEP University - Paulista Institute of Teaching and Research
The Bachelor Degree in Information Systems aims to train professionals capable of working in the area of Information Technology, creating technological solutions to determine the flow of information, plan and manage technological solutions, aligned with the specifics of the business.
Monography - "Audiovisual Communication with Flash Animation Software". 2002.
Campinas, São Paulo - Brazil

Electronic Technician with robotic emphasis
3 years - 1996 - 1998
Colégio Politécnico Bento Quirino
Bento Quirino Polytechnic College
Campinas, São Paulo - Brazil

EXPERIENCES

2018 - 2019 (9 months)
Softplan
IT Analyst - Corporate
Florianópolis, Santa Catarina / São José, Santa Catarina - Brazil

Analysis and screening of tickets and requests opened by users.
Implementation of the new screening documentation, whose information helps to select the correct screening option and priority level of the types of problems, calls and attendance before call opening.
Attendance management and internal tickets with SLA and support in meeting IT demands.
Attend remote users by chatting Microsoft Skype and Microsoft Teams, email and in-person to company employees to provide support and troubleshooting to users.
Assist teams of first level IT infrastructure support technicians and analysts from various second level areas and support service desk staff.
Start up basic programs and applications.
Installation, maintenance, updating and configuration of software such as Office license and approved utilities.
Installation, maintenance, upgrade, configuration, formatting using Clonezilla, upgrading parts like SSD, memory card and more hardware with desktop and notebook.
Preparation and delivery of new desktop and notebook equipment for new employees.
Maintain software, updated, in accordance with patches, updates, according to the authorized licenses owned by Softplan.
Guidance for users regarding their use of applications.
Guidance and solution and questions from employees.
Routine backlog service (Help Desk and Service Desk), Workbench (maintenance, formatting, installation and updating of desktop, notebook, monitor and more other hardware and software), Field (Field Desk).
Attendance and Support to user calls for maintenance and configuration of hardware and software.
Installation and update of anti-virus in manually and remotely all equipment in the meeting rooms and routine training rooms as preventive maintenance.
Implementation of new documentation of network information from desktops in meeting rooms and training rooms for network analyst to configure VLAN for network security and improvement.
Implementation of new documentation to improve inventory control of toners and printers with detailed data.
Replacement of printer toners, printer inventory control and toning with quantity and location, printer support, configuration and maintenance, and opening a printer technician call to perform technical assistance.
Perform network maintenance and diagnostics actions - maintenance, cabling, activation of network points and collect network information from IPs, VLANs, IPs Switches.
Perform maintenance and diagnostic actions on computers, peripherals, telephony, network structure, operating systems and others.
Telephony Management - VoIP extension system for creating, removing, reporting, changing passwords, setting up extension equipment in meeting and training rooms and preventive maintenance.
Perform backup of the legal system of the SAC.
Administration of Microsoft Office 365, Zimbra Email, Microsoft Exchange, Microsoft Active Directory - AD, user and group access permission control and productivity tools.
System management of credentials and badges on doors and turnstiles.
Assist the inventory manager to collect and update data of equipment, monitors and others. Heritage nameplate necklace. I traveled to another city in Sao Jose, Santa Catarina, Brazil to assist with inventory.
Study, create and update documentation of troubleshooting, optimizations, support, work processes, technical procedures, performance improvements and operation of systems, networks, software, hardware and others so that problems do not occur again.
Implementation of a knowledge base of documentation, material and troubleshooting, how-to that helped knowledge and improved the team work, avoiding errors and speeding up the work process, as well as several checklists for better control of activities performed with good qualities.
Use Lansweeper monitoring software - notebooks, desktops, servers and networks to query equipment status, data, and health for inventory, support, and alert issues for level 2 analysts.
Guidance and training for new employees in IT.
Attendance of weekly team meeting and monthly IT area so that staff can be aware of work and appointments.
Assist sign language interpretation of hearing impaired person as deaf understand communication and text of people to work.
I received compliment from the software department manager an email thanking and acknowledging my copy job to the IT manager.

2015 - 2016 (1 year and 6 months)
CI&T
Software Engineer (developer and support)
Campinas, São Paulo - Brazil

Website development and support using Drupal CMS and coding in HTML, CSS and JS in Johnson & Johnson projects:

CaringCrowd
Listerine - NA (North America), LATAM (Latin America)
TEDx JnJ

Volunteer of Fire Brigadist.
Volunteer Teacher of Sign Language (LIBRAS - Brazilian Sign Language) / Deaf Culture at the internal company as "LIBRAS DOJO (Sustainable Attitude)".
Volunteered Sensei - "INCLUDE DAY - Inclusion program for people with disabilities".

2012 - 2015 (2 years and 7 months)
Katoen Natie do Brasil S/A
Katoen Natie from Brazil S/A
Support, Infrastructure and IT Analyst
Paulínia, São Paulo / Itatiba, São Paulo / Itupeva, São Paulo - Brazil

I worked for 3 years and developed the same activities as the previous company Padtec.
Responsible for infrastructure projects for installing gas against fire in the Data Center room structure, monitoring, network cabling, Networks, Electric Power Stabilizer, VoIP Elastix, PABX, recording of phone calls, CCTV (seeking improvement) and installation of new equipment) and support.
Traveled to other units working on projects, implementing improvements and support.
Assisted tasks of the supervisor, coordinator, managers, directors and president collecting data, prorating (apportionment of telephone and equipment cost center), making reports passing information and also other tasks of level 2, 3 and outsourcing.
Management of tasks in the company's support area within the agreed SLA, meeting the demands of internal and external employees and reporting any problems or emergencies to the superior through the Help-Desk system.
I worked with superior support remotely, because the headquarters of the company Katoen Natie is in Belgium and they also came to Brazil to help with some projects.

2008-2011 (3 years and 1 month)
Padtec S/A
Support and Infrastructure Analyst
Campinas, São Paulo / São Paulo, São Paulo / Rio de Janeiro, Rio de Janeiro - Brazil

Responsible for the management and servers (anti-virus deploy/client/server, network monitoring, inventory tracking, e-mail, FTP, Active Directory, Proxy, Firewall, Backup, Storage, Database (SQL Server / MySQL), HTTP (internal site / Intranet / Systems), IP PBX, DHCP, DNS, FTP, GPO, WIFI and print servers.
Responsible for the inventory of Hardware / Software and IT Warehouse.
Responsible for the tasks of the support area for the company within the agreed SLA, meeting internal demands of internal and external collaborators and reporting any problems or emergencies to your system coordinator for Help-Desk.
Responsible Warehouse IT (Inventory and Inventory), Data Processing Center (Infrastructure) and Personnel Management (IT, Service Desk, HR and deployment team).
Assist Marketing department to develop the company website, intranet and newsletter.
Administration and execution of Service Desk and Support On-Site-team.
Administration of Hardware and Software Infrastructure.
Maintenance of the Network, Network Equipment and network monitoring.
Assistant Marketing department in the Web, video, intranet and newsletter.
Participate and monitor infrastructure projects implementing new servers, server backup, firewall, new version upgrade, implement new systems, network equipment, deployment and migration of a storage system.

2002 (6 months)
TRIALIX - Auditoria, Consultoria & Serviços Ambientais
TRIALIX - Auditing, Consulting & Environmental Services
Systems Analyst Trainee
Campinas, São Paulo - Brazil

Image Manipulation (Adobe Photoshop), WebDesign and Use of Software - Corel Draw, Corel Photopaint, Adobe Photoshop, Macromedia Flash, Word and Excel.
Creation of the company's Web site.
Preparation of word processing and spreadsheet.
Activities related to website creation ("soon" and flash animation), image editing, typing and spreadsheet optimization.

1999 (3 months)
IOPEQ - Instituto de Opinião Pública Estatística e Qualidade
IOPEQ - Institute of Statistical Public Opinion and Quality
Systems Analyst Trainee
Campinas, São Paulo - Brazil

Coding, Typing, Statistics, Tabulation Data (Excel), Optimization of Spreadsheets (Excel) and Assembly Report (PowerPoint).
Survey of research data.
Activities related to the code, type, quantify and develop the research results.

1998 - 1999 (3 month)
BITFIX - Computadores e Assistência Técnica
BITFIX - Computers and Technical Assistance
Electronic Technician Trainee
Campinas, São Paulo - Brazil

Installation, Configuration, Installation, Maintenance and PC peripherals, network and application usage.
Customer Care.
Activities related to technical support.

VOLUNTEER EXPERIENCE

CI&T
2015-2016 (1 year and 6 months)

Volunteer Brigadist
- Person qualified to provide prevention, fire fighting and rescue services on a voluntary basis within the company.
LIBRAS DOJO (Sustainable Attitude) - Teacher of Sign Language (LIBRAS - Brazilian Sign Language) / Deaf Culture at the internal company
- Training staff of the Brazilian Sign Language (Libras) and American Sign Language (ASL) , the second official language of Brazil. Within the company to train employees to have know communication and deaf culture, we form study groups, which persist to this day constantly learning. 2015 - 2016
- There was an event of "International Day of people with disabilities" - December 3 to give a talk about "Hearing Impaired" and "Deaf" - 2015
- "Blue September" event to honor the days of the same month about deaf who had lecture "Identity Deaf" and "Assistive Technology Exhibition", but statement "Blue ribbon message tribute created by WFD (The World Federation of the Deaf is an international non-governmental organization)" and "Blue ribbon brooch delivery (Blue was chosen by Dr Paddy Ladd (deaf), used in a blue ribbon bow as a symbol, and represents at the 13th World Congress of the Deaf in Australia, during the ceremony that remembers the Deaf Victims of Oppression, Deaf Victims of World War and Audism) for people" was canceled by people of Human Resources as responsible for people with disabilities - 2016
INCLUDE DAY - Inclusion program for people with disabilities - "volunteered Sensei". I volunteered as "Sensei" at the "Include Day" event.
- I participated in hiring hackathon events for the most enjoyable and challenging event called "Include Day" where we do hackathon for people with disabilities.
- "Include Day" is an exclusive day to promote learning in technologies that contribute to improving our day to day life! It is a selective process exclusively for people with disabilities for insertion in the technology area.
- Participants will have the opportunity to develop an application, putting their hands on the mass and practicing the programming! Those who stand out can be hired.
- My participation provided experience in dealing with different types of public and personal change of opinion.
- The event is held at the 3rd edition, in Campinas, São Paulo - Brazil and Belo Horizonte, Minas Gerais - Brazil, simultaneously.

Texas Instruments
2000 (3 months)

Volunteer of Workplace Exercise Monitor in Company

Performs with the company employees, within the work environment, various exercises and movements, which improve the employee's work activity in the enterprise, reducing the absenteeism rate in the company, reducing care consultations and leaves, and improving the quality of life. individual, who will begin to worry more about their health and physical activity outside the workplace.

Centro Interdisciplinar de Atenção ao Deficiente (CIAD) - PUCCAMP I
Interdisciplinary Center for Disability Care (CIAD) - PUCCAMP I
1996 – 1999 (4 years)

Volunteer of Computer and Physical Education Monitor

COURSES, EVENTS and WORKSHOP

Title	Institution	Year
Title	Institution	Year

SKILLS & PROFICIENCY

Desktop / Notebook

Microsoft Windows

Operating Systems - Instalation, Configuration, Operations

Version - 3.0, 3.1, 3.11, 95, 95 OSR, 95 OSR2, 98, 98 SE, ME, VISTA, 7, 8, 10

Linux

Operating Systems - Instalation, Configuration, Operations

Distribution - Mint, Ubuntu, OpenSuse, CentOS, Conectiva, Fedora

Mac OS

Operating Systems - Instalation, Configuration, Operations

Version - Mavericks, Yosemite, El Capitan, Sierra, High Sierra, Mojave, Catalina

Hardware

Installation, Assembly, Configuration, Upgrade, Maintenance, Operations, Support, Purchasing, Supplier Service, Warranty, Rental and Donation Agreement

Server

Microsoft Windows Server

Active Directory, Permission, Users, Group Users, DHCP, DNS, File / Storage Service, Remote Service, IIS, WSUS, Hyper-V

Version : NT, 2000, 2003, 2008, 2012, 2013, 2016, 2019

Linux Server

Users / Group Users , Mail Server, FTP, FileServer, Proxy, Firewall

Distribution - RedHat, Suse, Ubuntu Server

Backup Server

CA ARC Server, Microsoft Backup, LTO Ultrium Cartridge, Tape Library Ultrium SAS(robot), Storage Server, NAS, Safe Box

COMING SOON - Study Bacula

Mail Server

Microsoft Exchange, Microsoft Office 365, Kerio MailServer, Zimbra, Users/ Groups Users, Black List, White List, AntiSPAM, Redirection, Storage

COMING SOON - Study Google Docs (Email Administration)

Security Server

Firewall, Squid, Proxy, Antivirus, AntiSPAM, VPN, Digital Certificate, Connection Control Management, Application Blocking, Spyware Blocking/Removal, Alerts, Logs, Reporting & Dashboard, Auditing & Compliance Enforcement, Monitoring, Security Policy

Monitoring Server

Alerts, Logs, Reporting & Dashboard, Auditing & Compliance Enforcement, Zabbix, WhatsUp Gold, Cacti, PRTG, MRTG, Ntop, SMTP, Monitoring Power Management

COMING SOON - Study Nagios, Server Dell Kace

Telecommunications Network

Localization, Architecture Plans, Topology, Identification, Test, Monitoring, Diagram, Report, Disaster Recovery, Backup, Project and Documentation

Cabling

Telephony, CAT3, CAT5, CAT5E, CAT6, CAT6A, Crossover Pinout, T-568A, T-568B, Patch Cable Wiring, Patch Panel, Patch Cord, Rack, Optical Fiber

Network

ADSL, Router, HUB, Switch, POE, Load Balance, MPLS, VoIP, Telephony, QoS, Firewall, Core Switch

Wireless - WiFi, WiMAX, 3G, 4G, 5G, Router, Access Point, Repeater

Data Center

Rack, Air Conditioning, Fire Systems - Fighting and Prevention, CCTV, Network, Server

Power Energy - PDU, ATS, UTP, NOBREAK, Stabilizer, Monitoring Power Management, products APC

CISCO

COMING SOON ... In STUDY

Camera Security

CCTV, DVR, NVR, Splitter, Network Camera, Wireless IP Camera, Infrared Camera, Analog Camera, Converter A/D.

Security

Firewall, Proxy, Antivirus, AntiSPAM, VPN, VLAN, Digital Certificate, Connection Control Management, Application Blocking, Spyware Blocking/Removal, Alerts, Logs, Reporting & Dashboard, Auditing & Compliance Enforcement, Monitoring, Security Policy

Marketing

Website

HTML, CSS, JavaScript, Drupal(CMS), GIF, Adobe Flash, JSON, Jquery

SEO

HTML, sitemap, robots, breadcrumb, schema

Video Maker

Adobe After Effects, Adobe Premiere, Final Cut, etc

Design Graphic

Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Corel Draw, Corel Photopaint, etc

EDUARDO GOULART LÜDERS

IT Leader • IT Analyst • IT Infrastructure Analyst • IT Support Analyst

ABOUT ME

CAREER PROFILE

EDUCATION

EXPERIENCES

VOLUNTEER EXPERIENCE

COURSES, EVENTS and WORKSHOP

SKILLS & PROFICIENCY

Desktop / Notebook

Microsoft Windows

Linux

Mac OS

Hardware

Server

Microsoft Windows Server

Linux Server

Backup Server

Mail Server

Security Server

Monitoring Server

Telecommunications Network

Cabling

Network

Data Center

CISCO

Camera Security

Security

Marketing

Website

SEO

Video Maker

Design Graphic

SERVICES - COMING SOON

PORTFOLIO - COMING SOON